Hi, I'm Brian Kling.
I build communities and help people get more out of the technology they already have.
What I do
🤝Community and customer experience
For B2B and B2B2C companies: governance, measurement and ROI, internal and external engagement, and platform selection and migration. Fractional or scoped.
⚙️AI and automation for small businesses
Practical tools that give solopreneurs their time back: meeting notes, follow-ups, invoices, presentations, and AI that actually helps.
Three communities, three kinds of hard
Autodesk: activation. A $6.8M ROI model, the Expert Elite program I co-designed, and a Gartner CRM award.
STMicroelectronics: scale. 9x growth and NPS from 1 to 22, through a platform migration, a redesign and a budget freeze.
Align Technology: founding. The first global community, in regulated medical, at 4x the membership target.
A bit more about me
I designed the physical world first, in civil engineering, land surveying, architecture and CAD, and then the digital one, in enterprise online communities. I'm an ICF-certified coach (ACC) since 2018, and I've spent my career where people and technology meet.